Last Updated: 1st September 2026
Overview
• Returns and exchanges can be requested within 7 days of delivery.
• Products must be unused, unworn, and returned in their original packaging and return tag.
• Reverse pickup is available for eligible orders.
• Exchanges are subject to stock availability.
• For damaged, defective, or incorrect items, a complete unboxing video is mandatory.
1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the product must:
• Be unused, unworn, and in the same condition in which it was received
• Be returned with all original packaging, tags, and accessories (including socks, if bundled)
• Be submitted for return or exchange within 7 days of delivery
Approved exchanges are subject to stock availability at the time of processing, if your requested size or design isn’t available, we’ll work with you on the best alternative.
2. Non-Eligible Requests
A return, exchange, or refund request may be declined if:
• The request is raised more than 7 days after delivery
• The product has been worn, used, washed, damaged, or altered
• The product is returned without its original packaging or tags
• The returned item fails our quality inspection
• A damaged, defective, or incorrect item claim is raised without a valid unboxing video
3. Refund Eligibility
Refunds are applicable where we’ve delivered the wrong product, or where the product is received damaged or defective. For change-of-mind returns, we’re happy to offer an exchange for a different size or design, subject to stock.
For damaged, defective, or incorrect product claims, a complete unboxing video is mandatory. The video must begin before the package is opened and must clearly show the shipping label and AWB (tracking) number at the start.
Refunds are processed only after the claim has been reviewed and approved by our team.
4. Refund Format
After checking the qualifying the return eligibility, you can take a refund at the original source of payment or Quirks Wallet.
Where a partial-COD order is cancelled before shipping, the 10% prepaid deposit is refunded in full. Once an order has shipped, the 10% deposit is non-refundable if the order goes undelivered. See our Shipping Policy for details on RTO handling.
5. Refund Processing Timeline
For approved refund cases, eligible refunds are typically processed within 5-7 business days after the returned item has been picked up from your address, or after the claim has been approved (for damage/defect claims).
6. Damaged, Defective, or Incorrect Products
If you receive a damaged product, defective product, or incorrect item, please contact us immediately. To help us investigate and resolve the issue quickly, please share:
• A complete unboxing video starting before the package is opened.
• The shipping label and AWB number clearly visible at the start of the video.
• Clear photos showing the issue, where applicable.
Claims for damaged, defective, or incorrect products without a valid unboxing video showing the AWB number from the start may not be eligible for a refund or replacement.
7. Size Exchanges
If your mules don’t fit quite right, we offer a size exchange within the 7-day window, subject to availability of your requested size. Reverse pickup will be arranged for the original item; your replacement will be dispatched once the returned item passes quality inspection.
8. Limited-Edition Drops
Products released as part of a limited drop may carry different refund terms due to limited stock, in some cases, a refund may be issued as store credit rather than a payment reversal, given restocking a specific size/design may not be possible. Where a drop or product page states specific return, exchange, or refund terms, those terms will apply to that order.
9. How to Start a Return or Exchange
To initiate a return or exchange, contact us with your order number, the reason for the request, and (for damage/defect/wrong-item claims) your unboxing video and photos:
Email: help@wearquirks.in
WhatsApp: +91 8097400109
We’ll confirm eligibility and, where applicable, arrange reverse pickup through our logistics partner, Shiprocket.
10. Grievances
If you’re not satisfied with how a return, exchange, or refund request has been handled, you can escalate to our Grievance Officer. See our Terms & Conditions for contact details. We aim to acknowledge escalations within 48 hours and resolve them within 15 working days.