Shipping Policy

Last Updated: 1st September 2026

This Shipping Policy applies to all orders placed on wearquirks.in (“Quirks”, “we”, “us”, “our”). By placing an order, you agree to the terms outlined below.

1. Where We Ship

We currently ship only within India, to serviceable pin codes as determined by our logistics partner. If your pin code isn’t serviceable, this will be flagged at checkout, feel free to reach out to us for help.

2. Key Definitions

• Business day: Monday to Saturday, excluding public holidays.

• Dispatch: the point your order leaves our facility and is handed to our logistics partner. Delivery estimates run from this point.

• Delivered: the point the courier records delivery via signature, OTP, photo, or tracking scan.

3. Order Processing & Dispatch

In-stock orders are processed and handed to our courier partner within 48 Business hours of order confirmation. You’ll receive a dispatch confirmation email/SMS with your tracking details once your order ships.

4. Order Changes & Cancellation

Orders can be changed or cancelled only before they’ve been marked as processed, once packaging and logistics have begun, changes are no longer possible. To request a change, contact us as soon as possible with your order number. Full cancellation terms are set out in our Terms & Conditions.

5. Shipping Charges

Any applicable shipping charge will be clearly shown at checkout before you complete payment.

6. Estimated Delivery Timelines

Timelines below are estimated transit time after dispatch, and exclude order processing time. These are estimates, not guarantees.

Region	Estimated Delivery After Dispatch
Metro cities	3-4 Business days
Other serviceable locations	6-7 Business days

Delivery may be affected by courier delays, remote-area access, weather, public holidays, or events outside our control.

7. Order Tracking

Once dispatched, you’ll receive a tracking link via email/SMS. Please allow 24-48 hours for tracking to update. If tracking hasn’t moved after several days, reach out to us and we’ll follow up with our logistics partner on your behalf.

8. Delivery Confirmation & Risk

Risk and responsibility for the shipment transfer to the courier once your order is dispatched from our facility. Once a courier marks an order as delivered (via signature, OTP, or photo proof), this is treated as confirmation of delivery. We're not responsible for loss, theft, or damage occurring after this point, though we'll assist in coordinating with the courier on a best-effort basis if something seems wrong.

9. Failed, Refused & Undelivered Orders

A shipment may be delayed, held, or returned to us (Return to Origin / RTO) if the delivery address is incorrect or incomplete, delivery is obstructed, the order is refused at the doorstep, or the recipient is unreachable across multiple delivery attempts.

For orders placed under our partial-COD option, please note: the 10% prepaid deposit is refundable if you cancel before your order ships, but becomes non-refundable if the order ships and subsequently goes undelivered (including RTO due to refusal or an unreachable address). Where a re-dispatch is requested after an RTO, we may require the shipping charge to be paid again in advance.

10. Lost or Missing Orders

If your order hasn’t arrived within the estimated window, contact us with your order number. If a shipment can’t be traced by our logistics partner within a reasonable period, we’ll work with you toward a resolution, a reshipment (subject to stock) or a refund in accordance with our Refund & Exchange Policy.

11. Damaged or Tampered Deliveries

If your order arrives damaged or with tampered packaging, contact us within 24 hours of delivery with your order number and clear photos of the outer packaging, box, and product. Please retain the item and all packaging until the issue is resolved, as our courier partner may need them for inspection.

12. Packaging

Every order ships in protective outer packaging to keep your Quirks box and product in the condition they left our facility. If the outer packaging arrives visibly damaged, please note this at the time of delivery where possible, and report it as outlined in Section 11.

13. Order Restrictions

We reserve the right to refuse, cancel, or limit any order at our discretion, including for suspected fraud, repeated RTOs, unserviceable addresses, or pricing/listing errors. Where payment has been made, a refund will be issued in accordance with our Refund & Exchange Policy.

14. Uncontrollabe Issues

We’re not liable for delays or failure to deliver caused by events beyond our reasonable control - including natural disasters, strikes, courier disruptions, government restrictions, or similar events. We’ll take reasonable steps to minimise the impact where this happens.